Chamber Staff

Karen Tercek


(440) 942-1632

Originally from Downers Grove, Illinois, Karen graduated with a B.A. and a Master's Degree from Miami of Ohio. Karen then started her career as a career counselor at the University of Georgia. After moving to Cleveland, Karen sold pharmaceuticals for Fortune 500 Company Bristol Myers-Mead Johnson. C.R. Bard, another Fortune 500 Company recruited Karen into Medical Equipment Sales with a territory spanning three states. In addition, Karen has experience expanding the student co-op program under a federal grant at Baldwin Wallace College, overseeing the marketing and sales for a small start-up company and expanding business for a healthcare non-profit organization.

With her continued interest in growing sales and organizations, Karen accepted a position as President/CEO of the Western Lake County Chamber of Commerce in 2009 and then went on to accept the President/CEO position at the larger Willoughby Area Chamber of Commerce in 2013, where within four months, with the support of a collaborative strategic-minded board, merged Western Lake County Chamber with the Willoughby Chamber to make the Willoughby Western Lake County Chamber of Commerce where Karen is presently the President/CEO.

Karen currently serves on the Northern Ohio Area Chambers of Commerce board of directors and enjoys the many opportunities to help small businesses grow and thrive in western Lake County. In her free time she enjoys hiking, kayaking, and time with her husband and three grown children.

Donna Swan

Office Manager

(440) 942-1632

Donna started as the Administrative Assistant with the Willoughby Area Chamber of Commerce in June 2010. She then became the Office Manager for the merged Willoughby Western Lake County Chamber of Commerce in 2013. She is responsible for the internal operations for the chamber and is the primary point of contact. She provides administrative support to the President/CEO and various chamber committees including Willoughby ArtsFest.

Dana Wolfe

Marketing Manager

(440) 942-1632

Dana is a seasoned professional, with years of marketing and procurement experience in Northeast Ohio. She began her marketing career at with the Cleveland Cavaliers, which was highlighted by the All-Star Game, and then became the Marketing Director for companies including Great Northern Mall and Time Warner Cable, where she spearheaded branding initiatives, local and regional events, community outreach programs, sponsorships and promotional events.

She became a procurement specialist and worked as a Marketing Sourcing Specialist for KeyBank, and then went back to Cleveland Cavaliers to head up their Corporate Services and Administrative Services team, as the Senior Director. She managed all vendor relationships, contract negotiations and helped established service levels, process improvements and cost savings.

Dana took on the role of Marketing Manager for the Willoughby Western Lake County Chamber of Commerce to expand her reach in developing new relationships and to help businesses, including new business owners, to economically grow in Western Lake County. She attended Southern Illinois University at Carbondale and graduated with a bachelor’s degree in Marketing and a master’s degree in Education, Sport Management. She was an athletic scholarship recipient as a member of the SIU volleyball team and was inducted into the SIU Hall of Fame in 2010. Dana, originally from Muncie, Indiana, resides with her family in Westlake, and her son Blake, is a student athlete at Bluffton University. She is on the Board of Directors for Big Brothers Big Sisters Greater Cleveland.