Our Team - We Work For You!

Karen Tercek


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Originally from Downers Grove, Illinois, Karen graduated with a B.A. and a Master's Degree from Miami of Ohio. Karen then started her career as a career counselor at the University of Georgia. After moving to Cleveland, Karen sold pharmaceuticals for Fortune 500 Company Bristol Myers-Mead Johnson. C.R. Bard, another Fortune 500 Company recruited Karen into Medical Equipment Sales with a territory spanning three states. In addition, Karen has experience expanding the student co-op program under a federal grant at Baldwin Wallace College, overseeing the marketing and sales for a small start-up company and also expanding business for a healthcare non-profit organization.

With her interest in growing sales and organizations, Karen accepted a position as President/CEO of the Western Lake County Chamber of Commerce in 2009 and then went on to accept the President/CEO position at the larger Willoughby Area Chamber of Commerce in 2013, where within four months, with the support of a collaborative strategic-minded board, merged Western Lake County Chamber with the Willoughby Chamber two Chambers to make the Willoughby Western Lake County Chamber of Commerce where Karen is presently the President/CEO. Karen enjoys the many opportunities to help small businesses to grow and thrive in western Lake County.

Alex Zinni

Digital Marketing and Communications Coordinator

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Alex Zinni was born in Mayfield Heights and grew up in Lake County. He graduated from Case Western Reserve University in 2014 with a bachelor’s in English and two minors, one in marketing and the other in business management. At the Chamber, Alex takes care of creating content for social media pages, taking photographs at events, producing videos for YouTube, maintenance of the Chamber website, and actively seeks leads for future members. In his spare time, he likes to play guitar and enjoys golfing in the summer.

Kait Hozjan

Membership Engagement Coordinator

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Kait graduated from Cleveland State University in 2014 with a Bachelor of Arts in Communication. Throughout school and prior to joining the Chamber she worked in retail as a Sales Specialist and enjoyed helping and providing her customers with superior customer service and product knowledge. At the Chamber she is our Member Engagement Coordinator where she focuses on building relationships and business development, customer service, marketing and communications. She helps engage our current members within the Chamber and create new relationships with future members. Kait is a part of the Lake County Community and is passionate about customer service, building relationships, and creating a positive impact in the lives of others.

Donna Swan

Office Manager

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Donna started as the Administrative Assistant with the Willoughby Area Chamber of Commerce in June 2010. She then became the Office Manager for the merged Willoughby Western Lake County Chamber of Commerce in 2013. She is responsible for the internal operations for the chamber and is the primary point of contact. She provides administrative support to the President/CEO and various chamber committees including Willoughby ArtsFest.